We protect our guests and employees

Covid-19 Information

Dear guests,

Skiing is an open-air sport and has been shown to be healthy. You are out and about in the fresh mountain air, stocking up on vitamin D and moving. Winter sports will be a little different this season, but what is certain is that we will take all necessary measures so that you can experience Austria's greatest skiing pleasure with the greatest possible safety. Please respect our COVID-19 rules for safe coexistence.
 

Further informations to austrian entry requirements from your country, find here.

 

Security for your safety

We take the current situation very seriously, so we’re doing everything we can to keep everyone healthy during winter 20/21. Security staff will join our well-trained gondola staff at the valley station area (cash desk/entrance 8-seater gondola) to ensure our visitors have a relaxing ski day.

The security team will check masks are worn and the minimum distance, maintained – so everyone can enjoy their ski day.

Please follow the ski resort’s rules so everyone can enjoy, feel confident and make the most of this rather different winter.

It is our belief that together we can beat it! If you think the same then we look very much forward to welcoming you soon to our ski resort.

 

Security-staff is making sure, distance is at disposal.

 

A FFP2 mask has to be worn permanent in all cable cars and chair lifts with a weather protection hood by everybody from the age of 14 (from the age of six a usual face mask is required). Children at the age under six, no facemask is required.

FFP2 masks can be purchased at the ski area for 2,00 Euros. We therefore request that you bring your own masks. 

 

Queuing areas at the cash desk and lifts are outside at Hauser Kaibling.

 

The capacity of the 8er-gondola will be limited to max. 4 Persons, when not living in the same household.
During the 11-minute ride, FFP-2 face masks are required.

 


The capacity of the 8er-gondola will be limited to 50%, when not living in the same household

 

 

Corona safety measures for the ski operation at Hauser Kaibling

All information will be continuously updated.
The current legal regulations apply. All information is subject to change.

Is there a limit in the number of guests in the Ski amadé areas?

Currently there is no limit in number of guests in the ski areas of Ski amadé. Tip: Top up your Friends Card (Club card of the my Ski amadé Friends Club) or an existing Keycard in the Ski amadé Online Ticket Shop and get on the slopes without queuing at the ticket office. Possible restrictions may temporarily occur in individual ski areas due to full parking spaces. An existing Skiticket does not guarantee a free parking space. 

Where do I have to wear a face mask and will I receive a face mask at the ski resort?

In order to guarantee the safety of all skiers, the following regulations currently apply in our ski areas: A FFP2 mask has to be worn permanent in all cable cars and chair lifts with a weather protection hood by everybody from the age of 14 (from the age of six a usual face mask is required). Moreover, there is a permanent compulsory use of face mask (FFP2) in all other carriers, at the cashier’s desk, in the ski bus and at the ski depot as while queuing at the cable cars and lifts. In order to guarantee everybody’s safety, the requirement to wear a face mask in the prescribed areas applies, without exception, to every guest over the age of six  FFP2 masks can be purchased at the ski area for 2,00 Euros. A face mask suitable for winter sports (level of protection lower than FFP2) will be issued once with each ticket purchase for free. On the slopes a face mask is not necessary.

Where do I have to keep a minimum social distance of two metres?

Maintain a minimum distance of two metres in the following areas: When queuing at the ticket offices, when queuing at the lift stations and ski bus stops, in all buildings accessible to the public. This regulation also applies if a face mask is being worn. If, due to the number of passengers, and during boarding and leaving the lifts, and in the gondolas and lifts themselves, it is not possible to maintain a distance of at least two metres, this rule can be divated from in exceptional cases if a face mask (level of protection: FFP2 or highter) is being worn. Wearing a face mask (level of protection FFP2 or higher) is mandatory in any cases.

Will the cable cars and lifts be aired during the ride and disinfected?

All cable cars and lifts will be aired as best as possible – Please ensure you air adequately during your ride (open windows, open the weather protection cover, etc.) All lift facilities (cable cars, chairlifts,…) will be regularly disinfected.

How many people will be allowed to travel in a cable car or on a chairlift at any one time?

For closed or coverable means of transport (gondolas, cable cars, coverable chairlifts), these can only be filled to a capacity of 50% (10-seater gondola = 5 people/gondola, coverable 6-seater chairlift = 3 people/chairlift, etc.), with the exception of people living in the same household.

Where in the ski resort will disinfectant be available?

Disinfection possibilities are in the toilet facilities, at the ticket office area and in the ski depots.

How will guests be informed about the Corona safety regulations on-site?

Guests will be made aware of the current Corona safety regulations by means of signs and loudspeaker announcements on site.

Which Corona safety measures and guidlines apply to the employees of the lift companies?

All employees, who come into direct contact with customers, will wear a face mask or will be separated from the guests with a suitable safety measure (e.g. Plexiglass). The employees of the cable car companies are trained or instructed in Corona safety measures according to uniform guidelines and regulations. All employees of the lift companies will be tested for Covid-19 at the beginning of the winter season or when they are hired and then will undergo daily health checks (checking temperature, checking for symptoms). If there is any suspicion, then tests will be carried out immediately and the employees are then to immediately isolate from the company/organisation. The cable car companies each have one employee who is responsible for planning and implementing measures against Corona.

Contact Tracing App

By using the Contact Tracing APP 'STOP CORONA' of the Austrian Red Cross you are helping to tackle to spread of the Corona virus – it is recommended that you use this. Download app here

 


 

Tickets

Will the lift passes be reimbursed in the case of a Corona lockdown?

Ski amadé lift passes will be reimbursed (depending upon usage) in the case of a Corona lockdown. Further information concerning season passes can be found here. Further information concerning multiday ski passes can be found here.

Which possibilities are there to buy my ticket in advance?

Without queuing at the ticket office: Top up an existing lift pass (KeyCard) online at the Ski amadé Ticket Shop using the 16-digit data carrier number on the back. Register to become part of the new my Ski amadé Friends Club and receive, besides many other benefits on holiday packages or partner company offers, a personal Friends Card, which can be used as a lift pass and can always be topped up contactless. If you order your lift pass at the Ski amadé Online Ticket Shop via postal delivery, then you will automatically receive it through the post to your address. (takes 8-10 days) Pick up function – with a stop at the ticket office or at the ticket machine  Order your lift pass at the Ski amadé Online Ticket Shop and select the pick up option. Use the QR code to pick up the ticket at the ticket machine (or at the cash desk).

Pick up function

Order your lift pass at the online ticket shop and select the pick up option. Use the QR code to pick up the ticket at the ticket machine (or at the cash desk).

Have your lift pass sent by post

If you order your lift pass at the online ticket shop via postal delivery, then you will automatically receive it through the post to your address.

my Ski amadé Friends Card

Register to become part of the new my Ski amadé Friends Club and receive, besides many other benefits on holiday packages or partner company offers, a personal Friends Card, which can be used as a lift pass and can always be topped up contactless.


 

 

 

 


 

Hotel industry and accomodation

 

According to the press conference of the Austrian government at the 17th of January 2021 all the touristic accommodation facilities (hotels, apartments, etc.) are closed at least until the end of February. Exception: Urgent professional activities.

All information and news regarding this topic will be published here as soon as possible. 

Here you will find the currently applicable measures of the COVID-19 Measures Ordinance

 


 

Ski huts and restaurants

 

According to the press conference of the Austrian government at the 17th of January 2021 all ski huts, restaurants and bars are closed at least until the end of February.

All information and news regarding this topic will be published here as soon as possible. 

Here you will find the currently applicable measures of the COVID-19 Measures Ordinance
 


 

 


 

 

Ski School Information

 

Appropriate reproduction of the policy paper "Health Protection and Winter Tourism" – Concept of the Austrian Ski School Association

Currently there are only ski courses with participants from up to two different housholds possible – due to the governmental Covid-19 regulations. Which means: employee of the ski school (= first household) + one or more participant(s) from the same household (= second household).

 

Which basic measures are to be adhered to?

Keep the minimum social distancing of two meter A face mask must be worn if the minimum distance of two metre cannot be upheld, e.g. for absolutely necessary assistance during snow sports lessons or for assistance after falls (to get up etc.). Registration of the ski school guests in accordance with the data protection regulations is required (as it was in the years before). If possible, courses should be booked online When using cable cars, the regulations of the lift companies must be observed Groups will be selected, meeting places will be chosen tob e as spacious as possible and course schedules will be planned as far as possible in advance to avoid large group gatherings. Ski schools and other related rooms, such as warming-up rooms, as well as teaching aids and tools, toys etc. will be disinfected more times a day, depending upon usage Employees of the ski schools are trained and instructed in Corona safety measures according to uniform guidelines and regulations. Snow sports instructors who arrive from abroad must present a negative SARS-COV2 test to the ski school owner upon arrival. Regular SARS-COV2 testing of snow sport instructors and staff who have contact with ski school guests is planned.

Safety measures for the children’s adventure world and the child care

At the children’s adventure world, toddlers are taught – this means keeping the social distance is not possible. Therefore, the snow sports instructors will wear a face mask, which is suitable for snow sports in order to be able to implement safety measures as quickly as possible. Please inform yourself in advance with regards to the specific measure on the respective website of the ski schools. In any case, there will be hygienic measures fitting to the age of the children to keep everybody as safe as possible.

 

Note

All contents of this page have been compiled in the best of the editor's knowledge and belief. All contents and information may be subject to alterations. State regulations form the legal basis for operation. Information and material regarding protective measures have been provided by the Austrian Chamber of Commerce – Division Ropeways.