We protect our guests and employees

Information about Covid-19

Skiing is an outdoor sport and it has been proved that it is very beneficial for your health. You are outdoors in the fresh mountain air, you are stocking up on vitamin D and you are moving a lot. And that is not only good physically, but after the restrictions over the last few months, a stay in the mountains is also good for your mental health. So therefore we are looking forward to seeing you this winter!

Important Information

Skiing and snowboarding will be a bit different this season.  Ski amadé and the cable car companies will enforce all necessary measures by all means so that you can experience Austria’s greatest ski paradise with the best possible safety. We also ask you to kindly respect our COVID-19 regulations, so that we can be safe together. Then, as it currently stands, there is nothing standing in the way of an unlimited ski operation in winter 2020/21.

Corona safety measures for the ski operation at Hauser Kaibling

All information will be continuously updated. The last update was on the 21.09.2020.
The current legal regulations apply. All information is subject to change.

Nr. FAQ Safety Measures

1.

Where do I have to wear a face mask?

A face mask is to be worn at all times, in the ski bus, in the ski depot, at the cashier’s desks and in the lift facility areas (cable cars, chairlifts, etc.).

2.

What can I use as a face mask and will I receive a face mask in the ski resort?

As well as the more well-known face mask, as it currently stands, also multifunctional cloths, buffs, bandanas, ski masks etc. are allowed to be worn (however your mouth and nose must always be completely covered!)

A face mask suitable for winter sports will be issued once with each ticket purchase.

 

3.

Do I have to wear a face mask on the slopes?

On the slopes a face mask is not necessary.

4.

Will the cable cars and lifts be aired during the ride?

All transportation (cable cars, chairlifts,…) will be aired as best as possible – Please ensure you air adequately during your ride (open windows, open the weather protection cover, etc.)

5.

Where in the ski resort will disinfectant be available?

Disinfection possibilities are in the toilet facilities, at the ticket office area and in the ski depots.

6.

Which measures must the lift employees who are in direct contact with the public adhere to?

All employees, who come into direct contact with customers, will wear a face mask or will be separated from the guests with a suitable safety measure (e.g. Plexiglass).

7.

How many people will be allowed to travel in a cable car or on a chairlift at any one time?

As with all public methods of transport, a face mask must be worn and this is also the case with the cable car and chairlift. This means that the cable cars and chairlifts can be used to their full capacity (e.g. 8 people in an 8-man cable car and 6 people on a 6-man chairlift).

8.

Will the lift passes be reimbursed in the case of a Corona lockdown?

Ski amadé lift passes will be reimbursed (depending upon usage) in the case of a Corona lockdown. Further information can be found here

9.

How will guests be informed about the Corona safety regulations on-site?

Guests will be made aware of the current Corona safety regulations by means of signs and loudspeaker announcements on site.

10.

Will the cable cars and lifts be disinfected?

All lift facilities (cable cars, chairlifts,…) will be regularly disinfected.

11.

Which corona regulations apply to all cable cars?

All cable cars are public forms of transport and are subject to the same regulations.

12.

How will the employees of the lift companies be trained/instructed over Corona safety measures?

The employees of the cable car companies are trained or instructed in Corona safety measures according to uniform guidelines and regulations.
13.

Will the health of all employees be tested?

All employees of the lift companies will be tested for Covid-19 at the beginning of the winter season or when they are hired and then will undergo daily health checks (checking temperature, checking for symptoms). If there is any suspicion, then tests will be carried out immediately and the employees are then to immediately isolate from the company/organisation.

14.

Is there a person responsible for Corona safety measures at every lift company?

The cable car companies each have one employee who is responsible for planning and implementing measures against Corona.
15.

Contact Tracing App

By using the Contact Tracing APP “STOP CORONA“ of the Austrian Red Cross you are helping to tackle to spread of the Corona virus – it is recommended that you use this.

Download App here

Tickets

You have the following possibility to order your lift pass contactless online:

  • Skiticket machine on-site

  • Top up a pre-existing lift pass: Top up an existing lift pass (KeyCard) online at the ticket shop using the 16-digit data carrier number on the back: Ticket shop
  • Pick up function: Order your lift pass at the online ticket shop and select the pick up option. Use the QR code to pick up the ticket at the ticket machine (or at the cash desk): Ticket shop
  • Friends Card: Register to become part of the new my Ski amadé Friends Club and receive, besides many other benefits on holiday packages or partner company offers, a personal Friends Card, which can be used as a lift pass and can always be topped up contactless.
  • Skiticket per Postversand: If you order your lift pass at the online ticket shop via postal delivery, then you will automatically receive it through the post to your address: Ticket shop

Hotel industry and accomodation

Appropriate reproduction of the Covid-19 version of the relaxation regulation

1. As a guest of an accommodation facility (e.g. a hotel), what do I have to be aware of?

  • Upon entering all generally accessible areas, then a face mask must be worn by guests, operators and employees. All employees who have direct contact with the customers must wear a face mask or must be separated from one another (e.g. by a Plexiglass panel).
  • Maintaining a minimum distance of 1 metre to all people who do not live in one household or do not belong to my group of guests.
  • The minimum distance does not apply if the risk of infection can be minimised by suitable protective measures by spatial separation (Plexiglas panels, etc.).
  • Compliance with the minimum distance also applies to fitness and wellness areas. Please refer to the information provided by the respective accommodation establishments.

2. What must be observed in the catering facilities of the accommodation establishments (e.g. hotel restaurant, breakfast room, etc.)?

  • The operators and their employees have to wear a face mask when in contact with customers in closed rooms if there is no spatial separation (e.g. Plexiglas panel) which guarantees the same level of protection.
  • No face mask is required at the tables themselves. In all restaurants, the legally prescribed table distances are to be observed or appropriate separating devices (e.g. glass pane) are to be installed.
  • When entering the premises up to the table and also when leaving the table, the guests have to wear a face mask and a minimum distance of 1 metre must be maintained from all other people who do not live in the same household or who do not belong to the visitor group.
  • At one table there are only visitor groups with a maximum of ten people allowed.
  • Self-service is permitted provided that the risk of infection can be minimised by taking special hygienic precautions.
  • Food and beverages must be consumed in closed rooms while seated. Food and beverages may not be consumed near to where the food is served.

3. Is it possible to spend the night in a dormitory / shared dormitory?

  • Yes, if a distance of at least 1.5 metres is maintained to people not living in a common household or if the risk of infection can be minimised by suitable protective measures by spatial separation.

Ski huts and restaurants

Appropriate reproduction of the Covid-19 version of the relaxation regulation

1. What measures are taken in the mountain hut restaurants in order to protect guests?

  • The operators and their employees have to wear a face mask when in contact with customers in closed rooms if there is no spatial separation (e.g. Plexiglas panel) which guarantees the same level of protection.
  • No face masks are required at the tables themselves. In all restaurants, the legally prescribed table distances are observed or appropriate separating devices (e.g. glass pane) are installed.
  • The operators of catering establishments will ensure that food and beverages are consumed in enclosed spaces while seated and not in the immediate vicinity of the serving point.

2. What do I have to observe when entering or leaving the table in the ski hut?

  • When entering the ski hut and going to the table and also when leaving the table, guests have to wear a face mask and a minimum distance of one metre must be maintained from all other people who do not live in the same household or who do not belong to the visitor group.
  • At one table there are only visitor groups with a maximum of ten people allowed.

3. Is self-service possible in the ski huts?

  • Self-service is permitted provided that the risk of infection can be minimised by taking special hygienic precautions.

Friendly service at all 15 Hauser Kaibling ski huts. No self-service!

Ski School Information

Appropriate reproduction of the policy paper "Health Protection and Winter Tourism" – Concept of the Austrian Ski School Association

1. Which basic measures are to be adhered to?

  • Upon entering public places people are required to keep at least one metre apart if they do not live in the same household, from other groups and between parents and other parents. In the front office area of the ski schools, suitable room separation will be implemented, (e.g. Plexiglass).

2. What must ski instructors and ski school pupils be aware of if the minimum distance has to be reduced out of necessity?

  • A face mask must be worn if the minimum distance of one metre cannot be upheld, e.g. for absolutely necessary assistance during snow sports lessons or for assistance after falls (to get up etc.).

3. Do I have to register on-site?

  • Registration of the ski school guests in accordance with the data protection regulations is required.

4. Do I have to book my snow sport course online in advance?

  • If possible, courses should be booked online. Please inform yourself on your chosen ski schools’ website or via telephone with regards to the respective use.

5. How will the size of the ski school groups be regulated?

  • In order to make the social distancing rule (1 metre distance) simpler, manageable groups will be selected and this from the very start. Groups should then be kept as they are as best as possible.

6. How will a coming together of many groups be prevented?

  • The meeting places will be chosen to be as spacious as possible. Course schedules will be planned as far as possible in advance to avoid large group gatherings.

7. Which measures need to be observed when it comes to the use of cable cars?

  • When using cable cars, the regulations of the cable cars must be observed. Please observe the signs and loudspeaker announcements on site.

8. How will the emplyees of the ski school be informed about Corona measures?

  • Employees of the ski schools are trained and instructed in Corona safety measures according to uniform guidelines and regulations.

9. Which hygienic measures will be implemented in the ski schools and in their facilities?

  • Ski schools and other related rooms, such as warming-up rooms, kindergartens and restaurants, as well as teaching aids and tools, toys etc. will be disinfected more times a day, depending upon usage.

10. Are there any special rules for the children's adventure world?

  • At the children’s adventure world, toddlers are taught – this means keeping the social distance is not possible. Therefore, the snow sports instructors will wear a face mask, which is suitable for snow sports in order to be able to implement safety measures as quickly as possible.

11. Are the ski instructors tested for Corona?

  • Snow sports instructors who arrive from abroad must present a negative SARS-COV2 test to the ski school owner upon arrival. Regular SARS-COV2 testing of snow sport instructors and staff who have contact with ski school guests is planned.

Supervision of children in the ski schools

12. Will child care be on offer?

  • The supervision of children will be possible under special hygienic conditions. More detailed information regarding this is currently being worked out and you will be able to find it here.

13. Where can I find the actions of the respective ski school for childcare?

  • Please inform yourself in advance with regards to the specific measure on the respective website of the ski schools. In any case, there will be hygienic measures fitting to the age of the children, keeping the social distance, the use of a face mask if it falls short of this, and a lot of time under supervision and moving around outside, whilst maintaining all the necessary hygienic measures.

In any case:

If you, your fellow travellers or children feel ill, please stay in your room, do not go skiing, do not come to gastronomic facilities or to snow sports lessons. Please inform your host immediately about your symptoms. If you, fellow travellers or children suffer from corona symptoms (fever, dry cough, aching limbs, sore throat, shortness of breath or loss of sense of taste or smell), please call the Health Hotline 1450 for further clarification of the symptoms.

Additional information:

General corona measures in Austria

Note

All contents of this page have been compiled in the best of the editor's knowledge and belief. All contents and information may be subject to alterations. State regulations form the legal basis for operation. Information and material regarding protective measures have been provided by the Austrian Chamber of Commerce – Division Ropeways.