General fare regulations

Ski amadé ticket information

General fare conditions summer 2025

Valid for: Hauser Kaibling Seilbahn- und Liftges.m.b.H. & Co KG, Hauser Kaibling Betriebsges.m.b.H. & Co KG, Höfi Express GmbH, Schladminger Tauern Bergbahnen and Fremdenverkehrsbetriebe Sampl KG.

1. the general fare regulations, price tables and the officially approved conditions of carriage as posted are an integral part of the contract of carriage. By purchasing a ticket, the passenger acknowledges the above provisions and undertakes to comply with them. Season tickets, multi-day tickets and lift tickets up to one day are valid in the respective pool, single rides on the respective mountain lift during the respective lift operating hours.

2. the members of Ski amadé operate their respective cable car and lift facilities as well as leisure facilities on their own responsibility and legally independently. The purchase of a ticket entitles the passenger to use the respective mountain lifts included, but the specific transportation contract is only concluded with the cable car or lift company whose facilities are currently being used.

Any liability towards passengers, whether based on contractual or statutory provisions, for incidents arising from or during the operation and use of the cable car and lift facilities shall therefore be borne exclusively by the cable car or lift company in whose operating area the incident occurs. The other cable car and lift companies of Ski amadé are not liable.

3. everyone using the cable car and lift facilities must have a valid ticket. A limited offer of cable car and lift facilities as well as leisure facilities does not entitle the holder to a price reduction.

4. with the purchase of a name-related lift pass, the lift pass holder agrees to the automatic registration of personal data. The customer agrees that this data will be recorded and processed for control purposes to prevent misuse of the lift pass and for the purpose of customer service and will be deleted as soon as it is no longer required, but no later than three years after the last customer contact. The lift pass holder also agrees that the personal data may be passed on to Ski amadé GmbH and all companies in which the lift pass is valid for the above-mentioned purposes. Hauser Kaibling DVR no.: 0268496

Information according to GDPR, Art. 13 and Art. 14 on "Photocompare":

Please note that for the purpose of access control, a reference photo of the lift pass holder is taken when passing through a turnstile equipped with a camera for the first time. This reference photo is compared by the lift staff with the photos taken each time the person passes through a turnstile equipped with a camera. The reference photo is deleted immediately after the lift pass expires, the other photos are deleted no later than 30 minutes after the respective turnstile has been passed through. It should be noted that it is also possible to purchase lift passes that are technically configured in such a way that no photo is taken when passing through the turnstile, although random checks by lift staff must be expected.

5. the lift pass is personal and non-transferable. A photograph is required for the 9-day lift pass and certain other authorizations. A deposit of € 3 must be paid for electronic data carriers (KeyCard), which are issued at Ski amadé ticket offices. The deposit paid at Ski amadé ticket offices will be refunded in full when the functional and mechanically undamaged data carrier is returned.

6. all travel authorizations are checked automatically at access points equipped with electronic control systems and by visual inspection at access points without such systems.

7. tickets, whether as barcode or electronic tickets (KeyCard), must be presented to the respective control body for visual inspection during random checks in the control zones of the facilities, as well as in the area of the valley station, ticket offices and parking lots. Tickets must also be presented to the designated mobile control bodies of the mountain railroads on request. The control bodies are entitled to confiscate lift passes that have been misused.

8. anyone who uses a transportation service with cable car and lift facilities without a valid ticket is liable to prosecution under Austrian law. Violations will be punished with an additional fee of € 50 and the charge of the value of a day ticket at full fare or with a report to the police. The assertion of any claims for damages in excess of this by Ski amadé or its member companies remains unaffected.

9. there is no liability for injuries or other damage to persons who are on the Hauser Kaibling without a valid lift pass.

10. misuse of lift passes and purchase authorizations, such as unauthorized passing on, will result in the withdrawal of the authorization without replacement and exclusion from transport. Misuse will be punished with an additional charge of € 50 and the payment of the value of a day ticket at the full rate or with a report to the police. The attempt to transfer a lift pass to another guest without authorization is already considered misuse. Every lift pass holder must store their lift pass in such a way that third parties have no access to it.

11. weather-related or for other technical reasons necessary suspension of operation of facilities and attractions, early departure or interruption do not justify any claim for reimbursement or extension of validity. If transportation is not carried out for reasons for which the passenger is responsible, there is no entitlement to a refund or compensation

12. the cable car company reserves the right to limit sales and/or transportation due to certain weather or operating conditions. In this case, there is no entitlement to purchase a specific lift pass.

Subsequent exchanges or changes to the period of validity of a lift pass are not possible. No replacement in the event of loss, theft or forgotten tickets (data carriers).

13. if Ski amadé or the member companies are ready to provide services and the lift facilities in summer operation essentially allow use of the corresponding leisure facilities, the customer has no right of withdrawal in the event of bad weather, severe weather, unforeseen departure of the customer, temporary interruptions to operations, weather-related suspension of operations at individual facilities, closures of individual leisure facilities, overcrowding, illness of the lift pass holder and all circumstances attributable to the customer's sphere. There is therefore no entitlement to a refund in these cases and the customer is not released from his payment obligation.

Summer season passes entitle the holder to use the respective participating mountain lifts in summer operation in the period from 19.6.-19.10.2025 ("season period") during the operating hours of the individual mountain lifts. However, Ski amadé is not obliged to provide services outside the seasonal period. If individual mountain lifts are already open for summer operation before 19.06.2025 or beyond 19.10.2025, summer season pass users are also entitled to use the lifts in the period from 10.5.2025 to 09.11.2025.

Ski amadé guarantees summer season pass users that the respective lifts in summer operation will be in operation for at least 70 days during the season period. The suspension of operations at individual lifts and closures of individual leisure facilities have no influence on the basic availability of the services on offer. The same applies to bad weather, storms, temporary interruptions to operations, overcrowding and all circumstances attributable to the customer.

If this guarantee is not honored, season pass users are entitled to a refund. The refund is calculated from the purchase price paid less one seventieth of this purchase price for each day on which the lift facilities in operation have essentially permitted use during the season period.

A refund can be made in the event of a sports injury, upon presentation of a doctor's/hospital certificate and immediate deposit of the lift pass at one of the main ticket offices in the Ski amadé areas. The proportion of the refund depends on the purchase value and the duration of use of the lift pass. No refund for lift passes valid for up to one day. For summer season pass holders, no refund will be made if the season pass has already been used for at least 10 days, otherwise the amount of the refund is calculated from the purchase price minus one tenth of this purchase price for each day of use already made.

In the event of a permanent restriction on the use of the lift pass for which the customer is not responsible, holders of single-ride tickets are entitled to a full refund, holders of day tickets and multi-day tickets to a pro rata refund. This does not apply in the event of bad weather, storms, temporary interruptions to operations, weather-related closures of individual facilities, closures of individual leisure facilities, overcrowding and all circumstances attributable to the customer.

14. children up to a height of 125 cm may only use cable cars and lifts if accompanied by a supervisor, unless otherwise stipulated in the facility-specific conditions of carriage. Otherwise, the conditions of carriage of the respective installation apply.

15 Separate tickets for pedestrians are only valid for transportation without sports equipment.

16. fare reductions are granted to children born between 2010 and 2019 and groups of 20 or more paying passengers. Children born in 2020 and younger travel free. Otherwise, the published price lists apply.

17. in the event of changes in the law or official decrees (e.g. "Corona measures"), which are associated with capacity restrictions, Ski amadé is entitled to increase the applicable standard tariffs to the extent of the capacity restrictions for the duration of these circumstances. This does not affect lift passes that have already been purchased.

18 The free accessibility of the forest requires a special sense of responsibility and obliges to protect it. In accordance with the Forest Act, sports equipment may only be used in the forest and in the area of ski lifts on marked trails. It is forbidden to enter forest crops below 3 m tree height and to throw away waste and cigarettes. Failure to comply will result in charges being brought under the Forestry Act and the ticket being withdrawn without compensation.

19. the use of the cycling and hiking trails as well as all the facilities on the mountain (play areas, water zorbing, petting zoo, etc.) and parking lots is not permitted outside operating hours. Mountain bikers must pay attention to pedestrians and only use marked routes.

20. in the event of thunderstorms, summits, ridges and elevations must be left immediately. Turn back immediately or seek shelter in a hut.

21. grazing animals maintain our landscape. Keep your distance when encountering them. Carry dogs at your own risk.

22. tariff & transport regulations, imprint and information on data protection at www.hauser-kaibling.at. Subject to changes, typing errors and mistakes!

GENERAL TERMS AND CONDITIONS Ski amadé "ALL-IN Card White" 2025/2026

1. the general tariff provisions and conditions of carriage of Ski amadé GmbH and the respective member companies (hereinafter referred to as "member companies") of the Ski amadé ski association (hereinafter referred to as "Ski amadé") apply, as well as the general terms and conditions of the online ticket store operated by Ski amadé GmbH when purchasing tickets online. These are available on the respective websites and displayed on site. By purchasing the ALL-IN Card White, the passenger acknowledges the aforementioned provisions and undertakes to comply with them. The current member companies can be found at https://www.skiamade.com/agb

2. the ALL-IN Card White cannot be used before 11.10.2025 and not after 03.05.2026. During the period of validity, cardholders are entitled to use all cable car and lift facilities of the member companies in operation during the respective opening hours. The current (daily) offer available can be found at the respective ticket offices, on the electronic panorama boards, on the respective information channels of the ski area and at the respective lifts as well as on the Internet. The ALL-IN Card White does not entitle the holder to use it for tobogganing in the evening, for night skiing or for special rides at events.

3. the member companies operate their respective cable car and lift facilities as well as pistes on their own responsibility and legally independently. The purchase of an ALL-IN Card White entitles the passenger to use the ski areas covered by Ski amadé, but the specific transportation contract is concluded with the member company whose facilities and slopes are currently being used.

Any liability towards passengers, whether based on contractual or statutory provisions, for incidents arising from or during the operation and use of the cable car and lift facilities and pistes shall therefore be borne exclusively by the cable car or lift company in whose ski area the incident occurs. The other member companies are not liable.

4 With the purchase of an ALL-IN Card White, personal data of the cardholder is processed for control purposes to prevent misuse of the card and for the purpose of customer service. This data will be deleted after the purpose has been fulfilled, but no later than three years after the end of the period of validity. For the above-mentioned purposes, the cardholder's personal data is forwarded to Ski amadé GmbH and the member companies.

Information in accordance with GDPR, Art. 13 and Art. 14 on "Photocompare"

Please note that for the purpose of access control, a reference photo of the customer is taken when passing through a turnstile equipped with a camera for the first time. This reference photo is compared by the lift staff with the photos taken each time the customer passes through a turnstile equipped with a camera. The reference photo is deleted immediately after the lift ticket expires, the other photos are deleted no later than 30 minutes after the respective turnstile has been passed through. It should be noted that it is also possible to purchase lift tickets that are technically configured in such a way that no photo is taken when passing through the turnstile, although random checks by lift staff must be expected.

5 The ALL-IN Card White is personal and non-transferable. A photograph is required. The ALL-IN Card White is issued exclusively on electronic data carriers. A deposit of € 3 must be paid for electronic data carriers (KeyCard), which are issued at Ski amadé ticket offices. The deposit paid at Ski amadé ticket offices will be refunded in full when the functional and mechanically undamaged data carrier is returned.

6. the ski authorization is checked automatically at the access points equipped with electronic control systems and by visual inspection at access points without such systems.

7. the ALL-IN Card White must be presented to the respective control body for visual inspection during random checks in the control zones of the facilities, as well as in the area of the valley station, ticket offices and parking lots. It must also be presented to the designated mobile control bodies in the ski areas upon request. The control bodies are authorized to confiscate any misused ALL-IN Card White.

8. anyone who uses a transport service with cable car and lift facilities without a valid ticket is liable to prosecution under Austrian law. Violations will be punished with criminal charges. The assertion of any claims for damages by Ski amadé or its member companies remains unaffected.

9. misuse of an ALL-IN Card White, such as unauthorized transfer, will result in the withdrawal of the entitlement without replacement and exclusion from transport. Misuse will be prosecuted. The attempt to transfer an ALL-IN Card White to another guest without authorization is already considered misuse. Every holder must store their ALL-IN Card White in such a way that third parties have no access to it. The assertion of any claims for damages by Ski amadé or the member companies remains unaffected.

10. the rules of conduct of the International Ski Federation (FIS) apply without restriction. Reckless behavior or other gross violations of these rules of conduct or the general tariff regulations and conditions of carriage will result in the withdrawal of the entitlement without replacement as well as exclusion from carriage and, if necessary, will be punished with charges. The assertion of any claims for damages by Ski amadé or its member companies remains unaffected.

11. compliance with the officially prescribed COVID-19 measures or other protective measures to contain a pandemic is the sole responsibility of the customer. If the customer is unable or unwilling to comply with the measures prescribed by the authorities, transportation may not take place(www.skiamade.com/corona).

12. subsequent exchange or change of the period of validity of the ALL-IN Card White is not possible. No replacement in the event of loss, theft or forgotten tickets (data carriers).

13. children up to a height of 125 cm may only use cable cars and lifts if accompanied by a supervisor, unless otherwise stipulated in the system-specific conditions of carriage. Persons who have reached the age of 15 and have particular experience in the use of surface lifts may accompany children, regardless of their height. It is forbidden to carry small children on surface lifts. Otherwise, the conditions of carriage of the respective lift apply.

14. a recovery fee must be paid for rescue and transportation after accidents on the slopes. In the event of an accident, the piste and rescue team will decide on the necessary rescue measures. The amount of the rescue costs is determined by the respective member companies and is to be borne by the person involved in the accident.

15. the ski slopes are closed daily from 5 p.m. to 8 a.m., with the exception of those with public night skiing, and may not be entered or skied on during this time. No hazard protection during this closure period. Risk of injury from slope grooming, winch ropes, snow production and exposed cables and hoses.

16. piste closure for ski tourers: Our ski pistes are closed to ski tourers during the day and at night, except on the marked piste touring routes.

17. the free accessibility of the forest requires a special sense of responsibility and obliges us to protect it. According to the Forest Act, skiing with winter sports equipment in the forest and in the area of ski lifts is only permitted on marked pistes or ski routes. It is forbidden to enter forest crops below 3 m tree height and to throw away waste and cigarettes. Failure to comply will result in the filing of charges under the Forestry Act and the withdrawal of the authorization without compensation as well as the exclusion from carriage.

18. the operation of drones or other flying objects is prohibited in the entire ski area.

19. errors and misprints excepted! All information provided to the best of our knowledge, but without guarantee of completeness and accuracy.

20. the contractual relationship between the purchaser of an ALL-IN Card White and Ski amadé GmbH and the member companies is subject exclusively to Austrian law, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods.

GENERAL TERMS AND CONDITIONS Ski amadé "ALL-IN Card Gold" 2025/2026

1. the general tariff provisions and conditions of carriage of Ski amadé GmbH and the respective member companies (hereinafter referred to as "member companies") of the Ski amadé ski association (hereinafter referred to as "Ski amadé") apply, as well as the general terms and conditions of the online ticket store operated by Ski amadé GmbH when purchasing tickets online. These are available on the respective websites and displayed on site. By purchasing the ALL-IN Card Gold, the passenger acknowledges the aforementioned provisions and undertakes to comply with them. The current member companies can be found at https://www.skiamade.com/agb

2. the ALL-IN Card Gold cannot be used before 11.10.2025 and not after 09.10.2026. During the period of validity, cardholders are entitled to use all cable car and lift facilities of the member companies in operation during the respective opening hours. The current (daily) offer available can be found at the respective ticket offices, on the electronic panorama boards, on the respective information channels of the ski area and at the respective lifts as well as on the Internet. The ALL-IN Card Gold does not entitle the holder to use it for tobogganing in the evening, night skiing or for special rides at events.

3. the member companies operate their respective cable car and lift facilities and pistes independently and on their own responsibility. The purchase of an ALL-IN Card Gold entitles the passenger to use the facilities of the member companies, but the specific transportation contract is only concluded with the member company whose facilities and slopes are currently being used.

Any liability towards passengers, whether based on contractual or statutory provisions, for incidents arising from or during the operation and use of the cable car and lift facilities and slopes shall therefore be borne exclusively by the cable car or lift company in whose operating area the incident occurs. The other member companies are not liable.

4 With the purchase of an ALL-IN Card Gold, personal data of the cardholder is processed for control purposes to prevent misuse of the card and for the purpose of customer service. This data will be deleted after the purpose has been fulfilled, but no later than three years after the end of the period of validity. For the above-mentioned purposes, the cardholder's personal data is forwarded to Ski amadé GmbH and the member companies.

Information in accordance with GDPR, Art. 13 and Art. 14 on "Photocompare"

Please note that for the purpose of access control, a reference photo of the customer is taken when passing through a turnstile equipped with a camera for the first time. This reference photo is compared by the lift staff with the photos taken each time the customer passes through a turnstile equipped with a camera. The reference photo is deleted immediately after the lift ticket expires, the other photos are deleted no later than 30 minutes after the respective turnstile has been passed through. It should be noted that it is also possible to purchase lift tickets that are technically configured in such a way that no photo is taken when passing through the turnstile, but that random checks by the lift staff must be expected.

5 The ALL-IN Card Gold is personal and non-transferable. A photograph is required. The ALL-IN Card Gold is issued exclusively on electronic data carriers. A deposit of € 3 must be paid for electronic data carriers (KeyCard), which are issued at Ski amadé ticket offices. The deposit paid at Ski amadé ticket offices will be refunded in full when the functional and mechanically undamaged data carrier is returned.

6. the ski authorization is checked automatically at the access points equipped with electronic control systems and by visual inspection at access points without such systems.

7. the ALL-IN Card Gold must be presented to the respective control body for visual inspection during random checks in the control zones of the facilities, as well as in the area of the valley station, ticket offices and parking lots. It must also be presented to the designated mobile control bodies in the ski areas upon request. The control bodies are authorized to confiscate any misused ALL-IN Card Gold.

8. anyone who uses a transport service with cable car and lift facilities without a valid ticket is liable to prosecution under Austrian law. Violations will be punished with criminal charges. The assertion of any claims for damages by Ski amadé or the member companies remains unaffected.

9. misuse of an ALL-IN Card Gold, such as unauthorized transfer, will result in the withdrawal of the entitlement without replacement and exclusion from transport. Misuse will be punished with criminal charges. The attempt to transfer an ALL-IN Card Gold to another guest without authorization is already considered misuse. Every holder must store their ALL-IN Card Gold in such a way that third parties have no access to it. The assertion of any claims for damages by Ski amadé or the member companies remains unaffected.

10. the rules of conduct of the International Ski Federation (FIS) apply without restriction. Reckless behavior or other gross violations of these rules of conduct or the general tariff regulations and conditions of carriage will result in the withdrawal of the entitlement without replacement as well as exclusion from carriage and, if necessary, will be punished with charges. The assertion of any claims for damages by Ski amadé or the member companies remains unaffected.

11. compliance with the officially prescribed COVID-19 measures or other protective measures to contain a pandemic is the sole responsibility of the customer. If the customer is unable or unwilling to comply with the measures prescribed by the authorities, transportation may not take place(www.skiamade.com/corona).

12. subsequent exchange or change of the period of validity of the ALL-IN Card Gold is not possible. No replacement in the event of loss, theft or forgotten tickets (data carriers).

13. children up to a height of 125 cm may only use cable cars and lifts if accompanied by a supervisor, unless otherwise stipulated in the system-specific conditions of carriage. Persons who have reached the age of 15 and have particular experience in the use of surface lifts may accompany children, regardless of their height. It is forbidden to carry small children on surface lifts. In all other respects, the conditions of carriage of the respective lift apply.

14. a recovery fee must be paid for rescue and transportation after accidents on the slopes. In the event of an accident, the piste and rescue team will decide on the necessary rescue measures. The amount of the rescue costs is determined by the respective member company and is to be borne by the person involved in the accident.

15. the free accessibility of the forest requires a special sense of responsibility and obliges to protect it. According to the Forest Act, skiing with winter sports equipment in the forest and in the area of ski lifts is only permitted on marked slopes or ski routes. It is forbidden to enter forest crops below 3 m tree height and to throw away waste and cigarettes. Failure to comply will result in the filing of charges under the Forestry Act and the withdrawal of the authorization without compensation as well as the exclusion from carriage.

16. the operation of drones or other flying objects is prohibited in the entire operating area of the member companies.

17 Errors and misprints excepted! All information provided to the best of our knowledge, but without guarantee of completeness and accuracy.

18. the contractual relationship between the purchaser of an ALL-IN Card Gold and Ski amadé GmbH and the member companies is subject exclusively to Austrian law, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods.

General Terms and Conditions Ski amadé "ALL-IN Card Gold" 2025/2026

1. the general tariff provisions and conditions of carriage of Ski amadé GmbH and the respective member companies (hereinafter referred to as "member companies") of the Ski amadé ski association (hereinafter referred to as "Ski amadé") apply, as well as the general terms and conditions of the online ticket store operated by Ski amadé GmbH when purchasing tickets online. These are available on the respective websites and displayed on site. By purchasing the ALL-IN Card Gold, the passenger acknowledges the aforementioned provisions and undertakes to comply with them. The current member companies can be found at www.skiamade.com/agb.

2. the ALL-IN Card Gold cannot be used before 02.05.2025 and not after 03.05.2026. During the period of validity, cardholders are entitled to use all facilities in operation during the respective opening hours. The respective offer is updated daily on site and online. The card does not entitle the holder to use toboggan runs in the evening, night skiing and special runs.

3. the member companies operate their lifts and pistes on their own responsibility. The specific transportation contract is only concluded with the company whose facilities are used.

4. liability towards passengers for incidents during operation shall be borne exclusively by the company in whose territory the incident occurs. The other member companies are not liable.

5. personal data is processed with the purchase for monitoring and support purposes. These will be deleted after the purpose has been fulfilled, at the latest three years after the end of validity. Data will be passed on to Ski amadé GmbH and member companies.

6. information according to DSGVO Art. 13/14 ("Photocompare"): When passing through a turnstile for the first time, a reference photo is taken and compared with later photos. The reference photo is deleted after expiry of the validity period, all other photos after 30 minutes at the latest. Cards can also be issued without a photo, in which case random checks will be carried out.

7 The ALL-IN Card Gold is personal, non-transferable and requires a photograph. It is issued on an electronic data carrier. A deposit of € 3 must be paid for KeyCards, which will be returned upon return.

8. the travel authorization is checked automatically or by visual inspection at access points.

9. the card must be presented at random checks. Control bodies are authorized to confiscate cards that have been misused.

10. anyone using facilities without a valid ticket is liable to prosecution. Violations will be reported. Claims for damages remain unaffected.

11. misuse (e.g. passing on) will result in withdrawal of the card and exclusion from transportation. An attempted transfer is also considered misuse. The cardholder must keep the card safe.

12 The FIS rules of conduct apply without restriction. Violations will lead to exclusion and, if necessary, reporting to the police. Claims for damages remain unaffected.

13 COVID-19 and comparable measures: The customer is obliged to comply with official regulations. Non-compliance will result in no transportation(www.skiamade.com/corona).

14. subsequent exchange or change of validity is excluded. No replacement in the event of loss, theft or forgetting.

15. children up to 125 cm may only use the facilities if accompanied (exception: facility-specific regulations). Children aged 15 and over may be accompanied. Carrying small children on the drag lift is prohibited.

16. a rescue fee must be paid for rescue and transportation after accidents on the slopes. The rescue team decides on the measures to be taken, costs are borne by the accident victim.

17. the use of the forest requires consideration. Skiing is only permitted on marked slopes. Entering young forest crops and disposing of garbage and cigarettes are prohibited. Violations will result in a report and exclusion.

18. the operation of drones or other flying objects is prohibited in the entire operating area.

19 Errors and misprints excepted. All information without guarantee of completeness and correctness.

20. the contractual relationship shall be governed exclusively by Austrian law to the exclusion of conflict of law rules and the UN Convention on Contracts for the International Sale of Goods.

General Terms and Conditions of ARGE Steiermark Joker and the Online Ticket Shop of ARGE Steiermark Joker

1. general

ARGE Steiermark Joker (hereinafter: Styria Joker) offers its services in the online ticket store, managed by Planai-Hochwurzen Bahnen GmbH (hereinafter: PHB) or at the participating cable cars/spas and other sales partners exclusively on the basis of these General Terms and Conditions. Only persons over the age of 18 are entitled to make purchases in the ARGE Steiermark Joker Ticketshop.

These General Terms and Conditions (hereinafter: GTC) apply to all services, bookings via the website www.steiermarkjoker.at and subshop applications on partner websites and to electronic bookings of access authorizations on contactless data carriers (KeyCard). All services purchased from Steiermark Joker are non-transferable!

2. validity of the general tariff and transportation regulations and bathing rules

The general tariff and transportation regulations and bathing rules of Styria Joker and the respective member companies of ARGE Steiermark Joker (hereinafter: member companies) apply. These are available on the respective websites and displayed on site.

3. member companies

The customer's contractual partners are exclusively the member companies of ARGE Steiermark Joker. As the member companies of ARGE Steiermark Joker are legally independent legal entities, any liability or warranty for incidents arising from or during the operation and use of the cable car and lift facilities as well as slopes, thermal baths and leisure facilities shall be borne exclusively by the member company in whose territory the incident occurs. The current member companies of ARGE Steiermark Joker can be found at www.steiermarkjoker.at/partner.

4 Subject matter of the contract

The subject matter of the contract is the electronic sale of access authorizations to lift facilities and spas to be stored on data carriers. It is expressly pointed out that not all services available via Steiermark Joker can also be booked online. Steiermark Joker may unilaterally change service descriptions, provided that the respective change is reasonable for the customer because it is minor and objectively justified. ARGE Steiermark Joker will inform the customer of such changes to the service description in writing.

The cash register and access system developed by SKIDATA AG is used to process the sale and activation of access authorizations (Styria Joker) for the SKIDATA access control system available at the member companies in conjunction with electronic data carriers (KeyCards) via the Internet or other electronic media.

5 Special conditions for the electronic ordering process

5.1 Data entry and liability for incorrect entries

A booking can only be made after all mandatory fields in the booking window have been entered completely and correctly. Falsification of certificates or documents and incorrect year of birth data or the deliberate incorrect entry of a group of persons in the Steiermark Joker online ticket store will result in the withdrawal of authorization without replacement and exclusion from carriage and will also be prosecuted. Steiermark Joker also has the right to cancel orders and bookings at any time (unilateral right of withdrawal) if the customer violates or attempts to circumvent the conditions set out in the advance sale. The assertion of further claims for damages by ARGE Steiermark Joker remains unaffected by this.

Proof of age must be presented for the purchase of discounted services (child, youth, U28) without exception. The customer is obliged to inform ARGE Steiermark Joker of any changes to their communication data after booking, in particular any changes to their contact details (name and e-mail address). If the customer breaches this obligation, he/she shall be liable to ARGE Steiermark Joker for any resulting damages. Furthermore, the customer cannot claim against ARGE Steiermark Joker that he/she did not receive the notification sent by ARGE Steiermark Joker on the basis of the communication data originally provided by the customer. ARGE Steiermark Joker is not entitled to withdraw from the contract due to a breach by the customer of the obligation to update the communication data.

5.2 Conclusion of contract

Successful online booking constitutes a contractual offer on the part of the customer to Styria Joker or the member companies. The customer acknowledges that the order process can no longer be canceled or reversed once the "Order with obligation to pay" button has been clicked.

After a confirmatory check of availability and the payment details provided by Styria Joker, the booking request will be answered positively in a booking confirmation by email. The contract is concluded upon receipt of the booking confirmation. In the event of a network connection failure, only the data recorded by Steiermark Joker in the POS system shall apply.

The electronic order confirmation (e-mail confirmation) from Styria Joker serves as the only admissible proof that the booking has been duly made. If the customer does not make use of the purchased service for reasons attributable to him/her, although Steiermark Joker or the member companies were ready to perform, this shall not affect the contract and shall not release the customer from his/her payment obligation. The customer's statutory rights of withdrawal remain unaffected (see withdrawal provisions, point 5).

Complaints are to be addressed exclusively to the operator of the respective lift company. For user problems with the booking, problems with the delivery or other difficulties, the PHB service hotline can be contacted.

5.3 Payment

The purchase in the online ticket store is made by credit card (Visa, Mastercard) or by prepayment. Styria Jokers can only be booked with current photos. The KeyCard deposit fee is EUR 3.00 and will be charged together with the invoice amount when booking a KeyCard. All delivered goods or products remain the property of PHB until full payment has been received.

5.4 Booking processing

Steiermark Joker uses various partners directly or indirectly for the technical and financial processing of electronic bookings, e.g. SKIDATA AG(www.skidata.com), unzer(www.unzer.com) and Web2future(www.web2future.at). However, these companies do not enter into a direct contractual relationship with the customer, unless such a relationship already exists on another legal basis. In the course of the booking process, the customer may also be redirected to the websites of these companies.

The type and scope of the booked service are also subject to the general tariff and transportation conditions of the member companies of ARGE Steiermark Joker.

5.5 Dispatch

When ordering a KeyCard, the postal delivery period must be taken into account (approx. 3-5 working days in Austria). If the customer is informed of the expected delivery time during the ordering process, there is no liability if the customer purchases KeyCards for a date that is still within the specified delivery period and these do not actually arrive in time for the planned date of use.

There is no legal claim to the advance booking bonus if it is not possible to book and pay for the Styria Joker via the Internet within the advance booking period for any reason.

6. withdrawal and validity period

The services offered by Steiermark Joker and the respective member companies of ARGE Steiermark Joker are leisure services within the meaning of § 18 para. 1 no. 10 FAGG, which are provided at a specific time or within a precisely specified period. The customer therefore has no right of withdrawal in accordance with § 11 para. 1 FAGG.

The Styria Joker can be used from 01.11.2025 to 30.04.2026. During the period of validity, the customer is entitled to use all cable car and lift facilities and thermal baths of the member companies that are in operation during the respective opening hours. The current (daily) offer available can be found at the respective ticket offices, on the electronic panorama boards, on the respective information channels and on the Internet. The Styria Joker does not entitle the holder to use it for tobogganing in the evening, for night skiing or for special rides at events.

7 Liability/damage

Any malfunctions of a Steiermark Joker can only be processed and rectified immediately if the customer reports them at the first opportunity to the nearest ticket office. If the customer culpably fails to do so, Steiermark Joker and the member companies are not responsible for any damage (continued limited usability of Steiermark Joker, etc.) resulting from this. Compensation for damages for defective data carriers is excluded, provided that the customer receives another access authorization at the cash desk within a reasonable period of time necessary for verification. Lost or forgotten lift passes will not be replaced.

8. data protection regulations according to DSGVO

Steiermark Joker and the member companies process personal data of employees, partners, customers and suppliers for the purpose of providing the business activity and fulfilling the associated legal and contractual requirements.

Reference is made to the privacy policies of the participating lift operators and thermal spas, which are published on their websites. With the purchase of a name-related product, personal data of the cardholder is processed for control purposes to prevent misuse of the card and for the purpose of customer service. This data will be deleted after the purpose has been fulfilled, but no later than three years after the last customer contact. For the above-mentioned control purposes, the cardholder's personal data will be forwarded to Steiermark Joker and to those companies in which the name-related product is valid.

The customer has the option of transferring data via secure data connections (SSL) in their own area. The companies involved transmit at least the data required for payment processing via secure data lines.

The customer expressly agrees to the transmission of the payment confirmation to the payment system and - after payment approval - to the debiting of the respective invoice amount due using the direct debit authorization procedure of the selected payment method.

All companies involved in the booking process are subject to telecommunications secrecy and the confidentiality obligations of the Data Protection Act.

8.1 Information in accordance with GDPR, Art. 13 and Art. 14 on "Photocompare"

Please note that for the purpose of access control, a reference photo of the lift pass holder is taken when passing through a turnstile equipped with a camera for the first time. This reference photo is compared by the lift personnel with the photos that are taken each time a turnstile equipped with a camera is passed through.

The reference photo is deleted immediately after the lift ticket expires, the other photos are deleted no later than 30 minutes after the respective turnstile has been passed through.

Information General Terms and Conditions SuperSkiCard

1. general information and scope of services

Schmittenhöhebahn AG is the representative of all cable car and lift companies participating in the SuperSkiCard, which can be found at www.superskicard.com/de/skigebiete.html. The SuperSkiCard, i.e. the SuperSkiCard Premium, the SuperSkiCard 10-day optional subscription and the SuperSkiCard 1-14 day ski passes (hereinafter collectively referred to as "the SuperSkiCard") can be purchased either online via the website www.superskicard.com or from the participating cable car and lift companies and other contractual partners published on the website. In any case, these GTC apply. In the case of online sales via the website, Schmittenhöhebahn AG acts as an intermediary. The customer's contractual partners are the participating companies. The SuperSkiCard entitles the customer to use the respective lifts and slopes and - if organized by the companies - to use the local ski bus during the operating hours in the winter season (excluding night skiing, evening offers or special trips outside the usual operating hours). The companies operate their facilities independently and on their own responsibility.

2 Conclusion of contract

2.1 The online order requires the complete and correct entry of all mandatory fields and the acceptance of the GTC. Incorrect information may lead to the withdrawal of the entitlement without compensation and to exclusion from transportation. SuperSkiCard Premium, SuperSkiCard 10-day optional subscription and 8-14-day passes can only be booked with a current photo. The customer is obliged to inform us immediately of any changes to their contact details. By clicking on "order with obligation to pay", a purchase offer is submitted. Acceptance remains reserved. The customer will receive a confirmation by e-mail within 10 days at the latest. The regulations also apply mutatis mutandis to on-site purchases; consumers in distance selling are entitled to a right of withdrawal, about which separate information is provided.

2.2 After receipt of the data carrier, the services can be used within the validity period after commissioning of the systems.

3. costs/payment

3.1 Sales are made at the prices published on www.superskicard.com or in the tariff notices. A deposit fee for the KeyCard will be charged for purchases at points of sale. A personalized KeyCard must be purchased in the webshop (valid for at least 5 years). The rates include the statutory value added tax. Payment is possible by credit card (Visa, Mastercard, Amex, Diners Club), PayPal, prepayment or cash.

3.2 A replacement can be issued for lost or damaged SuperSkiCards Premium or optional passes for a processing fee of €15 (plus deposit). Proof of blocking and photo ID are required for this. If the card has already been used on the day of loss, the replacement is only valid for the remaining days.

3.3 Cancellation of online purchases may incur a cancellation fee.

4 Shipping

For online orders, the SuperSkiCard will be dispatched within two working days of acceptance. No liability is assumed for postal delivery times. Delivery usually takes at least three working days.

5. loading an existing data carrier

Incorrect entries will prevent activation. Services can be used at the earliest 60 minutes after receipt of the confirmation.

6. use of the services

These GTC and the conditions of carriage of all member companies apply. Official measures (e.g. in pandemics) must also be observed. Cancellation due to weather, avalanche danger, own departure, operational disruptions, closures, overcrowding or illness is excluded. The SuperSkiCard Premium is valid for 15 days between 11.10.2025 and 03.05.2026. If the customer uses less, there is no entitlement to a refund. Restrictions due to official requirements (e.g. test/vaccination certificates) also do not justify a refund claim. Compliance with the protective measures is the responsibility of the customer.

7 Liability

Liability exists only in the case of intent or gross negligence; it is excluded for slight negligence. Claims must be made to the company concerned. Performance failures due to force majeure, natural events or technical problems do not justify any claim for compensation. There is no guarantee that all facilities will be available at all times. The current offer is displayed at ticket offices, boards, information channels and on the Internet. Restrictions do not lead to price reductions.

8 Refunds in the event of official closures

If there is a complete closure of all companies in all regions for at least four weeks, refunds will be made as follows:

- For 1-14 day ski passes, aliquot refund according to the number of days used.

- In the case of optional passes, aliquot refund of unused days.

- For the Premium Card, pro rata refund according to the amortization calculation (cost/15 days × unused days). A refund is excluded if the card has already been used for 15 or more days.

9. reimbursement in the event of injury or illness

No entitlement in principle. As a gesture of goodwill, a partial refund of 2 days or more is possible if a medical certificate from a local doctor is presented within 14 days of the incident.

10. misuse

The card is not transferable. Misuse will result in withdrawal, reimbursement of the cost of a day ticket and a fine of €40 or more. We reserve the right to press charges.

11 Data protection

The companies process data exclusively in accordance with the GDPR and DSG. The published privacy policy of the respective companies applies.

12 Choice of law and place of jurisdiction

Austrian law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. For consumers, the court at the place of residence or in Salzburg shall have jurisdiction. In all other cases, the competent court at the registered office of the defendant company.