We protect our guests and employees

Covid-19 Information

Important Information

Currently, our ski resorts are closed until the 6th of December due to the governmental Covid-19 regulations. As soon as we have more detailed information about the reopening of the ski areas, you will find it here. However, this still remains the same: Skiing is an outdoor sport and it has been proved that it is very beneficial for your health.

For now, you can find out how skiing will take place in winter 20/21.
We hope to be able to welcome you back as soon as possible.

Skiing is an outdoor sport and it has been proved that it is very beneficial for your health. You are outdoors in the fresh mountain air, you are stocking up on vitamin D and you are moving a lot. And that is not only good physically, but after the restrictions over the last few months, a stay in the mountains is also good for your mental health. So therefore we are looking forward to seeing you this winter!

Corona safety measures for the ski operation at Hauser Kaibling

All information will be continuously updated.
The current legal regulations apply. All information is subject to change.

Where do I have to wear a face mask?

A face mask is to be worn at all times, in the ski bus, in the ski depot, at the cashier’s desks and in the lift facility areas already while queuing and in all cable cars. In order to guarantee everybody’s safety, the requirement to wear a face mask in the prescribed areas applies, without exception, to every guest over the age of six.

What can I use as a face mask and will I receive a face mask in the ski resort?

As well as the more well-known face mask, as it currently stands, also multifunctional cloths, buffs, bandanas, ski masks etc. are allowed to be worn (however your mouth and nose must always be completely covered!) A face mask suitable for winter sports will be issued once with each ticket purchase.

Do I have to wear a face mask on the slopes?

On the slopes a face mask is not necessary.

Will the cable cars and lifts be aired during the ride?

All cable cars and lifts will be aired as best as possible – Please ensure you air adequately during your ride (open windows, open the weather protection cover, etc.)

Where in the ski resort will disinfectant be available?

Disinfection possibilities are in the toilet facilities, at the ticket office area and in the ski depots.

Which measures must the lift employees who are in direct contact with the public adhere to?

All employees, who come into direct contact with customers, will wear a face mask or will be separated from the guests with a suitable safety measure (e.g. Plexiglass).

How many people will be allowed to travel in a cable car or on a chairlift at any one time?

As with all public methods of transport, a face mask must be worn and this is also the case with the cable car and chairlift. This means that the cable cars and chairlifts can be used to their full capacity (e.g. 8 people in an 8-man cable car and 6 people on a 6-man chairlift, exception aerial tramways).

How will guests be informed about the Corona safety regulations on-site?

Guests will be made aware of the current Corona safety regulations by means of signs and loudspeaker announcements on site.

Will the cable cars and lifts be disinfected?

All lift facilities (cable cars, chairlifts,…) will be regularly disinfected.

Which corona regulations apply to all cable cars?

All cable cars are public forms of transport and are subject to the same regulations.

How will the employees of the lift companies be trained/instructed over Corona safety measures?

The employees of the cable car companies are trained or instructed in Corona safety measures according to uniform guidelines and regulations.

Will the health of all employees of the lift companies be tested?

All employees of the lift companies will be tested for Covid-19 at the beginning of the winter season or when they are hired and then will undergo daily health checks (checking temperature, checking for symptoms). If there is any suspicion, then tests will be carried out immediately and the employees are then to immediately isolate from the company/organisation.

Is there a person responsible for Corona measures at every lift company?

The cable car companies each have one employee who is responsible for planning and implementing measures against Corona.

Where do I have to wear a face mask?

A face mask is to be worn at all times, in the ski bus, in the ski depot, at the cashier’s desks and in the lift facility areas already while queuing and in all cable cars. In order to guarantee everybody’s safety, the requirement to wear a face mask in the prescribed areas applies, without exception, to every guest over the age of six.

Contact Tracing App

By using the Contact Tracing APP 'STOP CORONA' of the Austrian Red Cross you are helping to tackle to spread of the Corona virus – it is recommended that you use this. Download app here

 


 

Tickets

Will the lift passes be reimbursed in the case of a Corona lockdown?

Ski amadé lift passes will be reimbursed (depending upon usage) in the case of a Corona lockdown. Further information concerning season passes can be found here. Further information concerning multiday ski passes can be found here.

Top up a pre-existing lift pass

Top up an existing lift pass (KeyCard) online at the ticket shop using the 16-digit data carrier number on the back.

Pick up function

Order your lift pass at the online ticket shop and select the pick up option. Use the QR code to pick up the ticket at the ticket machine (or at the cash desk).

Have your lift pass sent by post

If you order your lift pass at the online ticket shop via postal delivery, then you will automatically receive it through the post to your address.

my Ski amadé Friends Card

Register to become part of the new my Ski amadé Friends Club and receive, besides many other benefits on holiday packages or partner company offers, a personal Friends Card, which can be used as a lift pass and can always be topped up contactless.


 

 


 

Hotel industry and accomodation

 

At present, all accommodation facilities are closed until the 30th of November due to the governmental Covid-19 regulations.

As soon as we have more detailed information about the reopening of the accommodation facilities, you will find it here. To get an idea of how the safety measures in the accommodation facilities could be like after reopening, we have listed the ones for you here, which applied until the 3rd November before the closing. We hope to welcome you back as soon as possible.

Which general measures apply to tourist accommodation (e.g. hotels)?

1 metre minimum social distancing in administration areas and for guests from different visitor groups Mandatory wearing of face masks for staff who have contact with customers when entering general accessible areas in closed rooms 1.5 metres minimum social distancing in common bedrooms between people who do not live in the same household

Which measures apply in the catering facilities of the accommodation establishments (e.g. hotel restaurant, breakfast room, etc.)?

Face masks are compulsory in closed rooms for staff and guests – except at the table 1 metre minimum social distancing between the tabales. The minimum social distancing towards guests from a different visitor group needs to be respected A maximum of 6 people (plus minors) per visiting group is allowed Closing time in the provinces of Styria and Salzburg 1am for hotel guests No consumption of food and drinks in the immediate vicinity of the issuing point In closed rooms, the consumption of food and drinks is only allowed whilst seated No consumption in front of the catering facility after the closing hour Self-service is permitted, provided the risk of infection can be minimized by special hygienic measures


 

 

Ski huts and restaurants

 

At present, all restaurants and bars are closed until the 30th of November due to the governmental Covid-19 regulations.

As soon as we have more detailed information about the reopening of the accommodation facilities, you will find it here. To get an idea of how the safety measures in the accommodation facilities could be like after reopening, we have listed the ones for you here, which applied until the 3rd November before the closing. We hope to welcome you back as soon as possible.

Which general measures will apply in the ski huts?

Face masks are compulsory in closed rooms for staff and guests – exept at the table 1 metre minimum social distancing between the tabales. The minimum social distancing towards guests from a different visitor group needs to be respected A maximum of 6 people (plus minors) per visiting group is allowed Closing time in the provinces of Styria 1 am and Salzburg 10pm   Mandatory registration in the ski huts This is how it works: Scan the QR code with your mobile phone and enter your contact details. If there was an infected person in the hut at the same time as you were there, you will be informed via contact tracing. Check out again after your stay. For an example of the QR code see here.

Which measures are there regarding the consumption of food and drinks?

No consumption of food and drinks in the immediate vicinity of the issuing point In closed rooms, the consumption of food and drinks is only allowed while seated No consumption in front of the catering facility after the closing hour Self-service is permitted, provided the risk of infection can be minimized by special hygienic measures

Will there be any Après ski?

There won’t be any Après ski as it used to be. There will be no consumption of food and drinks in the immediate vicinity of the issuing point and consumption will only be allowed whilst seated. Background music will be reduced to an easy listening volume.


 

 


 

Ski School Informations

Which basic measures are to be adhered to?

Upon entering public places people are required to keep at least one metre apart if they do not live in the same household, from other groups and between parents and other parents. In the front office area of the ski schools, suitable room separation will be implemented, (e.g. Plexiglass).

What must ski instructors and ski school pupils be aware of if the minimum distance has to be reduced out of necessity?

A face mask must be worn if the minimum distance of one metre cannot be upheld, e.g. for absolutely necessary assistance during snow sports lessons or for assistance after falls (to get up etc.).

Do I have to register on-site?

Registration of the ski school guests in accordance with the data protection regulations is required.

Do I have to book my snow sport course online in advance?

If possible, courses should be booked online. Please inform yourself on your chosen ski schools’ website or via telephone with regards to the respective use.

How will the size of the ski school groups be regulated?

In order to make the social distancing rule (1 metre distance) simpler, manageable groups will be selected and this from the very start. Groups should then be kept as they are as best as possible.

How will a coming together of many groups be prevented?

The meeting places will be chosen to be as spacious as possible. Course schedules will be planned as far as possible in advance to avoid large group gatherings.

Which measures need to be observed when it comes to the use of cable cars?

When using cable cars, the regulations of the cable cars must be observed. Please observe the signs and loudspeaker announcements on site.

How will the employees of the ski school be informed about Corona measures?

Employees of the ski schools are trained and instructed in Corona safety measures according to uniform guidelines and regulations.

Which hygienic measures will be implemented in the ski schools and in their facilities?

Ski schools and other related rooms, such as warming-up rooms, kindergartens and restaurants, as well as teaching aids and tools, toys etc. will be disinfected more times a day, depending upon usage.

Are there any special rules for the children’s adventure world?

At the children’s adventure world, toddlers are taught – this means keeping the social distance is not possible. Therefore, the snow sports instructors will wear a face mask, which is suitable for snow sports in order to be able to implement safety measures as quickly as possible.

Are the ski instructors tested for Corona?

Snow sports instructors who arrive from abroad must present a negative SARS-COV2 test to the ski school owner upon arrival. Regular SARS-COV2 testing of snow sport instructors and staff who have contact with ski school guests is planned.

Supervision of children in the ski schools

Will child care be on offer?

The supervision of children will be possible under special hygienic conditions. More detailed information regarding this is currently being worked out and you will be able to find it here.

Where can I find the actions of the respective ski school for childcare?

Please inform yourself in advance with regards to the specific measure on the respective website of the ski schools. In any case, there will be hygienic measures fitting to the age of the children, keeping the social distance, the use of a face mask if it falls short of this, and a lot of time under supervision and moving around outside, whilst maintaining all the necessary hygienic measures.