--- id: 7764 title: Smartphone Ticket - Ski Pass Directly on Your Phone | Hauser Kaibling path: /en/tickets-prices/smartphone-ticket url: "https://www.hauser-kaibling.at/en/tickets-prices/smartphone-ticket" language: en generated_at: "2026-11-13T00:02:57+01:00" type: document --- Smartphone Ticket All the information at a glance. ===================================================== ![© Ski amadé | AI](https://www.hauser-kaibling.at/Hauser-Kaibling/winter/ski-amade/skiticket-handy/187023/image-thumb__187023__hero_auto_d4d1c9e69d512c85ae9b9d4781892f2c/composing_ble_kitzsteinhorn_RZ.21c5c82e.jpg "© Ski amadé | AI") copyright: Ski amadé | AI What is the Smartphone Ticket, and how does it work? ------------------------------------------------------ The smartphone ticket is an alternative to the traditional KeyCard and gives you convenient access to the ski slopes. You’ll need a compatible smartphone and the free “key2ski” app. After purchasing your ticket in the online ticket shop, load it into the “key2ski” app and activate it there. Your smartphone will then communicate with the access reader via Bluetooth, causing the turnstile to open automatically. ✓ “key2ski” app in the **[Google Play Store](https://play.google.com/store/apps/details?id=com.skidata.key2ski&hl=de_AT)** or in the **[Apple App Store](https://apps.apple.com/at/app/key2ski/id6460821642)** Download ✓ Buy a ticket in the online ticket shop ✓ Load and activate your ticket in the "key2ski" app ✓ Insert your smartphone, walk through the turnstile, and hit the slopes Please note that the smartphone ticket is currently only available in the online ticket shop and not at the on-site ticket office. [](https://dqq9mwzzr5k9i.cloudfront.net/Hauser-Kaibling/winter/ski-amade/skiticket-handy/187024/image-thumb__187024__lightbox/get-your-ticket.36bfea1a.png) copyright: Ski amadé | AI [](https://dqq9mwzzr5k9i.cloudfront.net/Hauser-Kaibling/winter/ski-amade/skiticket-handy/187022/image-thumb__187022__lightbox/mobile-flow-solution_snowboarder.4fdf2e75.jpg) copyright: Ski amadé | AI [](https://dqq9mwzzr5k9i.cloudfront.net/Hauser-Kaibling/winter/ski-amade/skiticket-handy/187021/image-thumb__187021__lightbox/mobile-flow-solution.da24df96.png) copyright: Ski amadé | KI Requirement: Smartphone Ticket. --------------------------------- What do I need to use a ticket on my smartphone? To use a smartphone ticket, you'll need: ✓ a compatible smartphone, the free "key2ski" app, and ✓ a valid ticket. Which smartphones and watches are compatible? ✓ iPhone: iPhone 6s or later, iOS 13 or later ✓ Android: Version 8 or later, screen width of at least 720px ✓ Apple Watch: Apple Watch 6 or later, watchOS 11 Which devices are currently incompatible? ✓ iPhone 6 and earlier ✓ Brands: Huawei, OnePlus, Oppo, Honor ✓ Also some models from: Xiaomi, Redmi, Poco, Samsung S8/S9 App Download & Installation --------------------------------- Where can I find the app? You can find the app in the [Google Play Store](https://play.google.com/store/apps/details?id=com.skidata.key2ski&hl=de_AT) or the [Apple App Store](https://apps.apple.com/at/app/key2ski/id6460821642) under “key2ski.” It’s available for free download. Why can't I find the app? If your smartphone doesn't meet the system requirements, the "key2ski" app won't appear in the store. Why do I have to install the app first? You should install the app before purchasing it to make sure it's available on your smartphone and compatible with it. Install the app, follow the setup steps, and grant the necessary permissions. Why do I need to grant permissions? To use your smartphone ticket at the turnstile, Bluetooth and location services (GPS) must be enabled. You’ll also need to manually activate the ticket in the app. On Android smartphones, you must also disable battery optimization so that the app can continue running in the background and isn’t stopped by the operating system. The app won't launch or install—what should I do? Check to see if there is enough storage space on your smartphone, and then try again. Buy & Manage Tickets -------------------------- Where can I buy a smartphone ticket? You can purchase a smartphone ticket exclusively through the Ski amadé online ticket shop or through the online ticket shops of the mountain railways. Which tickets are available as smartphone tickets? The Ski amadé ALL-IN Card White/Gold, multi-day passes, and select one-day ski passes are available as smartphone tickets. In the online ticket shop, during the “Personalization” step when selecting your purchase method, you can see whether your desired ticket is available as a smartphone ticket. How do I load the ticket onto my cell phone? After your purchase, you'll receive a confirmation email with all the information about your ticket. Then, load your smartphone ticket into the app by either opening the download link or scanning the QR code. How many times can I load the ticket? The smartphone ticket can only be downloaded to the app once and is non-transferable. Each person needs their own smartphone to use a smartphone ticket. Can I transfer the ticket to another cell phone? No. Once the smartphone ticket has been loaded into the app, it cannot be transferred to another smartphone. Can I buy multiple tickets in a single transaction? Yes, that's possible. However, each person needs their own smartphone with their own ticket in the "key2ski" app. For each ticket, you'll receive a unique QR code or download link. This must be redeemed on a separate smartphone, as only one ticket can be activated per device. Can I load/activate multiple tickets (valid for different periods) in my "key2ski" app? Yes, you can easily load multiple tickets—exclusively for yourself—with different validity periods into the “key2ski” app. How to Use a Smartphone Ticket Correctly ------------------------------------------ How do I activate the ticket? Once you've granted the necessary permissions (Bluetooth and location/GPS), you can activate your smartphone ticket in the app by tapping the "Activate" or "Use Ticket" button. Can I use the ticket right away? Yes, once your smartphone ticket is activated in the app, you can use it right away. How do I hold my smartphone correctly? Carry your smartphone on your left side at chest level (e.g., in your jacket pocket) to ensure optimal communication with the reader. A pants pocket is not suitable, as the reader is located higher up. Make sure your smartphone isn’t blocked by items such as a wallet or metal objects. If the ticket isn’t being read, turn your upper body slightly toward the reader. Does the app have to stay open? Yes, the app must remain open in the background for your smartphone ticket to remain active. If you close the app completely, the ticket will also be deactivated. In that case, you'll need to reopen the app and reactivate the ticket. Does the key2ski app collect personal user data? No, the “key2ski” app does not collect any personal or location-based user data. Does the app need constant internet access while skiing? No, you only need an internet connection to download the smartphone ticket once. After that, you can use the app offline. Can I use a smartphone ticket and a KeyCard at the same time? No, when you make your purchase, you must choose a ticket type (Smartphone Ticket or KeyCard). Since both types of tickets can be scanned at the same time, you should not carry a KeyCard with you, as this may cause problems when entering. Problems & Solutions -------------------------- Why can't I download the ticket? There could be several reasons for this: - No internet connection - Incorrect or invalid QR code - The download has already been used Possible error messages include: - “Invalid QR code” – incorrect code or scanning issue - “You are offline” – no internet connection available - “Download limit reached” – the one-time download has already been used Make sure your smartphone is connected to the internet and that you’re using the correct QR code. I don't have a ticket in the app—what should I do? Buy a smartphone ticket from the online ticket shop and then load it into the app. To do this, scan the QR code from your purchase confirmation or open the download link to load the ticket onto your smartphone. I downloaded the wrong ticket to my smartphone. Can I transfer it to another device? No, this feature is not currently available. The smartphone ticket cannot be transferred to another device. Why do I need to mark a ticket as "in use"? Before you can use your ticket, you’ll need to manually activate it again after downloading it to the app. To do this, simply tap “Activate” in the app—only then will the ticket be ready for use, and the app will recognize which smartphone ticket you want to use. Why should I download updates for the “key2ski” app? App updates provide new features, improved compatibility, and make it easier to use the smartphone ticket. Access & Conduct at the Turnstile --------------------------------------- The turnstile isn't working—what should I do? Keep the following points in mind: ✓ Carry your smartphone on your left side ✓ Do not block it (e.g., with cards or metal) ✓ Move closer to the turnstile Also, make sure you don’t have a KeyCard on you—not even an old or invalid one. The turnstile may detect it first and prevent you from entering. The turnstile responds too early or too late—why? The behavior may vary depending on the smartphone and is due to technical reasons. The app or access isn't working at all—what should I do? Please contact the staff on site. With your purchase receipt, you can get a replacement KeyCard at any on-site ticket window. You will receive either a free single-use card or a reusable KeyCard, for which a deposit is required. Can I use the smartphone ticket if I have credit cards or other cards in my case? It is recommended that you do not keep any other cards near your smartphone when using the smartphone ticket. Otherwise, similar to KeyCards, problems may occur when the ticket is scanned at the turnstile. Battery & Loss -------------------- Battery dead—what should I do? Charging stations for smartphones are available at the lift ticket counters. Power banks can also be purchased at some sports stores. With your email booking confirmation, your smartphone ticket can also be transferred to a KeyCard at a ticket counter on-site. What should I do if I lose my smartphone? With your booking confirmation, your smartphone ticket can be transferred to a new KeyCard at a ticket window on site. Please note that additional fees may apply (KeyCard deposit). How much battery life does my smartphone need for the Smartphone Ticket per day of skiing? Newer smartphones (up to about two years old) use about 10–20% of their battery capacity per day. Battery usage may vary depending on the device. If your battery life is low, it’s a good idea to bring a power bank. Does the Smartphone Ticket require mobile data? No, mobile data is not required. The app only needs an internet connection for the one-time download of the smartphone ticket. After that, the ticket works offline, even in airplane mode. Communication with the access system takes place via Bluetooth. Skiline --------- Can I see the kilometers I've driven on Skiline even though I have a Bluetooth ticket? Yes, you'll find the authorization number on your booking confirmation; you'll need to enter it in your Skiline profile.