We protect our guests and employees

Covid-19 Information

Important information about the current summer operation

From the 19th of May 2021 Austria's borders will once again be open for tourist travel and restaurants, hotels, culture and leisure facilities will also be opening. There will also be new entry regulations.


Austria will be guided by the ECDC map for risk areas when entering the country:

  • Green/orange areas: Can travel freely from these areas
  • Light red areas: Entry only for those who have been tested, have had Corona and those who have been vaccinated
  • Dark red areas: Entry only for those of have been tested, have had Corona or those who have been vaccinated + 10-day quarantine (can be shortened to 5 days with a negative test on the 5th day)
     

When entering Austria, please observe both the Austrian regulations and the regulations in your home country. We have carefully researched the information available. However, Hauser Kaibling is not an official government authority and cannot provide legally binding information. Further details on entry, current exemptions etc. can be found in a comprehensive FAQ on the website of the Ministry of Health or on this official website of the EU


 

 

Corona safety measures for summer operation

 

Where do I have to wear a mouth and nose protection and do I get one on site?

In order to guarantee the safety of all summer athletes, the following regulations currently apply to the lifts: A FFP2 mask has to be worn permanent in all cable cars and chair lifts with a weather protection hood by everybody from the age of 14 (from the age of six a usual face mask is required). Moreover, there is a permanent compulsory use of face mask (FFP2) in all enclosed rooms like buildings, toilets, in all public transport and while queuing in enclosed buildings. In order to guarantee everybody’s safety, the requirement to wear a face mask in the prescribed areas applies, without exception, to every guest over the age of six  FFP2 masks can be purchased at the ski area for 2,00 Euros.

Where do I have to keep a minimum social distance of one metre?

Maintain a minimum distance of one metre in the following areas: When queuing at the ticket offices, when queuing at the lift stations and as well as at the bus stops, in all buildings accessible to the public. This regulation also applies if a face mask is being worn. If, due to the number of passengers, and during boarding and leaving the lifts, and in the gondolas and lifts themselves, it is not possible to maintain a distance of at least one metre, this rule can be divated from in exceptional cases if a face mask (level of protection: FFP2 or highter) is being worn. Wearing a face mask (level of protection FFP2 or higher) is mandatory in any cases.

Will the cable cars and lifts be aired during the ride and disinfected?

All cable cars and lifts will be aired as best as possible – Please ensure you air adequately during your ride (open windows, open the weather protection cover, etc.) All lift facilities (cable cars, chairlifts,…) will be regularly disinfected.

How many people will be allowed to travel in a cable car or on a chairlift at any one time?

For closed or coverable means of transport (gondolas, cable cars, coverable chairlifts), these can currently only be filled to a capacity of 75% (10-seater gondola = 7 people/gondola, coverable 6-seater chairlift = 4 people/chairlift, etc.), with the exception of people living in the same household.

Where in the villages will disinfectant be available?

Disinfection possibilities are in the toilet facilities and at the ticket office area.

How will guests be informed about the Corona safety regulations on-site?

Guests will be made aware of the current Corona safety regulations by means of signs and loudspeaker announcements on site.

Which Corona safety measures apply to the employees of the lift companies?

All employees, who come into direct contact with customers, will wear a face mask or will be separated from the guests with a suitable safety measure (e.g. Plexiglass). The employees of the cable car companies are trained or instructed in Corona safety measures according to uniform guidelines and regulations. All employees of the cable car companies are subjected to daily health checks (fever measurements, symptom control). In the event of suspicion, tests are carried out immediately and the employees are immediately isolated from the company organization. The cable car companies each have an employee responsible for Corona who is responsible for planning and implementing the measures.

Do you have to be recovered, tested or vaccinated to use the lifts?

For the use of the lifts you currently do not need proof that you are recovered, tested or vaccinated. What does apply, however, is the FFP2 mask obligation and compliance with the minimum distance.

Contact Tracing App

By using the Contact Tracing APP 'STOP CORONA' of the Austrian Red Cross you are helping to tackle to spread of the Corona virus – it is recommended that you use this. Download app here

 

 


Hotels & Accommodation

 

Tourist accommodation establishments (hotels, apartments, guesthouses, etc.) reopened as of the 19th of May. The following regulations will apply from the 19th of May:

Which measures apply to tourist accommodation (e.g. hotels)?

  FFP2 mask in the general areas If only the accommodation is provided without any services or gastronomy, then a negative entrance-test (Antigen-test) is valid for the whole stay. If the accommodation facility offers any service or gastronomy, then the rules of the gastronomy below apply. A test must be taken or you must have a valid negative test result, a vaccination certificate or confirmation of having had Covid-19. Guests must register with their name and contact details upon entry Basically, a distance of 1 meter must be maintained. When using other services or catering in the hotel, a self-test must be carried out under supervision on site every 2 days after a stay that exceeds the validity of the entry test. The regulations for wellness operations are analogous to wellness and leisure facilities. Every accommodation provider must draw up a prevention concept and appoint a: n COVID-19 officer. The same rules apply to hotel catering as to general catering (including curfew at midnight).  

Which measures apply in the catering facilities of the accommodation establishments (e.g. hotel restaurant, breakfast room, etc.)?

  Compulsory use of FFP2 face mask with the exception of the assigned seat On entering, a test must be taken or you must have a valid negative test result, a vaccination certificate or confirmation of having had Covid-19. Covid-19 tests have the following validity: Self-test with digital solution: 24 h Antigen test 48 h PCR test: 72 h Self-test at the loaction: only valid for the respective location an only for one visit For children the school-tests are also valid for the visit of the gastronomy Recovered people: up until 6 months after the illness or 3 months after a antibody-test Vaccinated people with an official verification: From 22 days after the first vaccination for 3 months. After the second vaccination for 6 months (which means 9 months from the first vaccination  Guests must register with their name and contact details upon entry if they stay longer than 15 minutes (doesn’t apply to take away) A guest group may include a maximum of 8 adults (+ associated children) indoors and a maximum of 16 people (+ associated children) outdoors. A minimum distance of 1 meter must be maintained between people at other tables. In closed rooms, consumption may only take place while sitting. Consumption at the issuing point (bar) is not permitted. Self-service buffets can be operated subject to hygiene requirements Every catering business must create a prevention concept and appoint a COVID-19 officer. An FFP2 mask is mandatory for employees with customer contact. Employees with customer contact who can be tested as part of the professional group tests, who are already vaccinated or recovered can wear simple mouth and nose protection instead of an FFP2 mask. Curfew is at midnight.

Huts & Gastronomy

 

Tourist catering establishments reopened as of the 19th of May. The following regulations will apply from the 19th of May:

Which general measures apply in gastronomy?

  Compulsory use of FFP2 face mask with the exception of the assigned seat On entering, a test must be taken or you must have a valid negative test result, a vaccination certificate or confirmation of having had Covid-19. Covid-19 tests have the following validity: Self-test with digital solution: 24 h Antigen test 48 h PCR test: 72 h Self-test at the loaction: only valid for the respective location an only for one visit For children the school-tests are also valid for the visit of the gastronomy Recovered people: up until 6 months after the illness or 3 months after a antibody-test Vaccinated people with an official verification: From 22 days after the first vaccination for 3 months. After the second vaccination for 6 months (which means 9 months from the first vaccination. Guests must register with their name and contact details upon entry if they stay longer than 15 minutes (doesn’t apply to take away) A guest group may include a maximum of 8 adults (+ associated children) indoors and a maximum of 16 people (+ associated children) outdoors. A minimum distance of 1 meter must be maintained between people at other tables. In closed rooms, consumption may only take place while sitting. Consumption at the issuing point (bar) is not permitted. Self-service buffets can be operated subject to hygiene requirements Every catering business must create a prevention concept and appoint a COVID-19 officer. An FFP2 mask is mandatory for employees with customer contact. Employees with customer contact who can be tested as part of the professional group tests, who are already vaccinated or recovered can wear simple mouth and nose protection instead of an FFP2 mask. Curfew is at midnight.  

Note

All contents of this page have been compiled in the best of the editor's knowledge and belief. All contents and information may be subject to alterations. State regulations form the legal basis for operation. Information and material regarding protective measures have been provided by the Austrian Chamber of Commerce – Division Ropeways.